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"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Jayashankar Lingaiah
Jayashankar Lingaiah is a seasoned IT Service Desk Manager with over 18 years of experience in the IT industry. With a BE in Computer Science, he possesses a deep understanding of IT service management and best practices. Jayashankar has successfully led a team of 15 service desk analysts, supporting a global IT infrastructure. His leadership has been pivotal in implementing a robust ticketing system and enhancing incident and problem management processes in line with ITIL standards. He is committed to continuous process improvement, regularly conducting reviews to optimize service delivery. HRead More...
Always On: Seamless Support Around the Clock
Books by Jayashankar Lingaiah
A handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and well-being of the employees with real-time scenarios on various processes.
Salient Features:
Service Desk
Always On: Seamless Support Around the Clock
Books by Jayashankar Lingaiah
A handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and well-being of the employees with real-time scenarios on various processes.
Salient Features:
Service Desk
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