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GOURI SHANKAR PATNAIK
Writer & Speaker
Writer & Speaker

Mr Gouri Shankar Patnaik is a Post Graduate in Chemistry and qualification with PGDM, Nano Technology and Customer Relationship Management, IIM Bangalore. He is a member of TAPPI, QCFI, FICCI and Indian Pulp & Paper Technical Association, and he is a qualified NABL Assessor. He began his career in JK Paper Mills in 1985. He has vast experience in Quality Assurance, Technical Services and Water Services. He is majorly responsible for Product Quality, Technical Services and Product Developments in both coated and uncoated grades. Mr Patnaik had worked with industry front-liners like Sinarmas PulRead More...


Achievements

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RELATIONSHIP REVOLUTION: Transforming Customers into Brand Ambassadors
Books by Gouri Shankar Patnaik

Relationship Management: Building Brand through Customer Advocacy

This book offers a comprehensive and impartial exploration of Customer Relationship Management (CRM), emphasizing its strategic role in brand building and business growth by positioning customers as brand ambassadors. It covers CRM concepts, benefits, technologies, and implementation strategies aligned with marketing, sales, and service goals across the customer lifecycle.

Appropri

Read More... Buy Now

RELATIONSHIP REVOLUTION: Transforming Customers into Brand Ambassadors
Books by Gouri Shankar Patnaik

Relationship Management: Building Brand through Customer Advocacy

This book offers a comprehensive and impartial exploration of Customer Relationship Management (CRM), emphasizing its strategic role in brand building and business growth by positioning customers as brand ambassadors. It covers CRM concepts, benefits, technologies, and implementation strategies aligned with marketing, sales, and service goals across the customer lifecycle.

Appropri

Read More... Buy Now

Quality Assurance in Industries
Books by G S Patnaik

This book introduces the philosophy of Quality Assurance. The key components of the quality system are covered which is most appropriate to the needs of the particular industry. A detailed guide is given which addresses the nature and scope of tasks that must be undertaken in implementing a quality system.

Quality starts at the design stage. A system will quantify by means of precise measurement and the production capability of the organisation. This wi

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