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"Business Analyst - Thinking Hat" is a compelling, experience-rich guide for anyone looking to master the art and science of business analysis. Drawing on over 20 years in the IT industry, Hiten Shah shares practical tools, sharp insights, and real-life stories that highlight the true power of the Business Analyst as a strategic bridge between business and technology. Whether you're starting out or leveling up, this book offers a holistic roadmap—from foundational concepts and stakeholder management to process optimization, agile frameworks, and digital transformation. With a unique blend of mentorship, mindset, and methodology, "Business Analyst - Thinking Hat" empowers you to think beyond requirements and lead change with clarity, confidence, and purpose.
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HITEN SHAH
With over two decades of impactful experience in the IT industry, Hiten Shah serves as a distinguished Practice Head – Business Analyst, recognized for his strategic vision, analytical precision, and unwavering commitment to quality.
His journey into Business Analysis began over a decade ago, following a successful career as a Quality Analyst. Renowned for consistently identifying at least 75 valid bugs per 100 in assigned projects, Hiten developed a sharp eye for detail and a deep commitment to clarity. His insistence on precise requirements and ability to challenge ambiguities caught the attention of his manager, Prabhu Sarangarajan, and VP, Anil Nagaraj. They championed his transition into a Functional BA role, where he became a key liaison between business stakeholders and IT teams, ensuring project success and client satisfaction. Under the mentorship of Vijay Sam, he further honed the documentation skills essential to this role.
Today, Hiten's expertise spans Business Analysis, Quality Assurance, Process Improvement, Product and Project Management, People Leadership, and end-to-end Documentation. As Practice Head – Business Analyst, he mentors aspiring Associate BAs, encouraging a strategic “Business Analyst - Thinking Hat” mindset to enhance processes and cross-functional collaboration.
His in-depth knowledge of product lifecycle management, requirement analysis, and digital transformation makes him a vital bridge between IT and business. Even in a leadership position, Hiten remains hands-on—continually spotting improvements and constructively challenging QA efforts on platforms like LinkedIn, Amazon, and various startups—demonstrating a lifelong dedication to quality and continuous refinement.
