GWFM Maturity Model: Benchmarking the Future of Workforce Excellence.
In a world where workforce efficiency is the cornerstone of business success, the GWFM Maturity Model offers a groundbreaking framework for organizations striving to align talent, technology, and strategy. Developed by global thought leader Dr. Shiva, this model is the first of its kind to define a globally benchmarked pathway toward workforce transformation.
Through five progressive maturity levels—Survival, Changing, Scaled Agility, Thriving, and High
Performance—this book provides a roadmap for organizations to optimize labor economics, enhance employee experience, and integrate workforce strategy with business operations.
Whether you're a CEO, CHRO, CFO, or transformation leader, this book equips you with the insights and tools to:
1. Align workforce strategy with revenue goals and organizational agility
2. Reduce costs and improve productivity with data-driven planning
3. Create a future-ready, skill-based talent ecosystem
4. Drive stakeholder trust, customer satisfaction, and operational excellence
Drawing on decades of global research, the GWFM Maturity Model isn't just a benchmarking tool—it’s a catalyst for business transformation. This essential guide empowers organizations to thrive in an age of disruption, positioning workforce management as a strategic growth engine.
Unlock the maturity journey—and lead your organization toward sustainable excellence.
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Dr. Shiva
Dr. Shiva, a passionate Workforce Management (WFM) professional, envisioned building a global WFM community while at IBM, realizing the absence of such a platform worldwide. In 2016, he founded the Global Workforce Management (GWFM) community, which has since grown into a globally recognized chartered organization and think-tank platform with chapters across APAC, ANZ, EMEA, NA, and LATAM, boasting over 25,000 members. GWFM serves as a Future-Ready Organization Accreditation Body and is the authority for the GWFM Maturity Model Accreditation, setting industry benchmarks and fostering WFM innovation. Dr. Shiva, with over 30 years of global experience in recruiting more than 100,000 professionals, has led strategic roles in top MNCs like CGI, Wipro, IBM, Accenture, and Sodexo, managing large-scale supply chain operations. He convened the first WFM event on June 27, 2016, now celebrated as International WFM Professionals Day. Holding a global patent and a PhD in Workforce Management Maturity Model,he is widely regarded as a thought leader who introduced the WFM Maturity Model to the world, with a strong focus on aligning workforce capabilities to business needs and advancing revenue assurance frameworks.
