Dr. Suman Agarwal

Dr. Suman Agarwal is an Assistant Professor at the Royal School of Business with over a decade of experience in academics, research, and business administration. She holds a Ph.D., is NET qualified, and has earned an M.Com., B.Ed., and a PG Diploma in TESOL/TEFL. Her research focuses on healthcare services, particularly healthcare diagnostic centers. Dr. Agarwal is dedicated to innovative teaching, student engagement, and academic excellence. She has delivered invited talks, published research in reputed journals, and filed significant patents. Additionally, she actively reviews leading journaRead More...

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Published Books 2

Data-Driven Diagnostics: A Customer-Centric Approach to Healthcare Delivery

Books by Dr. Suman Agarwal

In the rapidly evolving healthcare sector, diagnostic centers play a crucial role in disease detection, treatment planning, and patient care. *Data-Driven Diagnostics: A Customer-Centric Approach to Healthcare Delivery* delves into the often-overlooked aspects of customer experience, service quality, and accountability in these essential healthcare facilities. Through extensive research and data analysis, Dr. Suman Agarwal explores how patients perceive diagno