"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
In the rapidly evolving healthcare sector, diagnostic centers play a crucial role in disease detection, treatment planning, and patient care. *Data-Driven Diagnostics: A Customer-Centric Approach to Healthcare Delivery* delves into the often-overlooked aspects of customer experience, service quality, and accountability in these essential healthcare facilities. Through extensive research and data analysis, Dr. Suman Agarwal explores how patients perceive diagnostic services, the factors influencing their experiences, and the impact of service quality on patient satisfaction. This book provides valuable insights for healthcare professionals, policymakers, and researchers aiming to enhance customer-centric healthcare solutions and build trust in diagnostic services.
Write your review for this book
Review Deleted
Your review has been deleted and won’t appear on the book anymore.
Dr. Suman Agarwal
Dr. Suman Agarwal is an Assistant Professor at the Royal School of Business with over a decade of experience in academics, research, and business administration. She holds a Ph.D., is NET qualified, and has earned an M.Com., B.Ed., and a PG Diploma in TESOL/TEFL. Her research focuses on healthcare services, particularly healthcare diagnostic centers. Dr. Agarwal is dedicated to innovative teaching, student engagement, and academic excellence. She has delivered invited talks, published research in reputed journals, and filed significant patents. Additionally, she actively reviews leading journals, edits academic books, and presents at prominent conferences.
