"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
In the heart of Mumbai—a city of stark contrasts between soaring skyscrapers and densely packed slums—millions grapple daily with unequal access to life’s most essential services: water, sanitation, and hygiene (WASH). Citizens' Satisfaction with WASH Services in Mumbai offers a compelling exploration into these urban disparities, capturing the lived realities of slum residents in areas like Malad and Colaba.
Through the lens of the Citizen Report Card (CRC) methodology, this monograph sheds light on community perceptions, challenges, and satisfaction levels with public WASH services. More than just an assessment, it highlights the critical role of awareness, advocacy, and NGO collaboration in transforming grievance redressal from a distant hope into a practical tool for systemic change.
Rich in grassroots insights and grounded in rigorous research, this timely study is a must-read for policymakers, urban planners, social workers, and anyone committed to inclusive urban development. Discover what the citizens of Mumbai’s overlooked neighborhoods truly think—and what can be done to build a more equitable future.
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Dr. Lidwin Dias, Dr. Ronald Yesudhas, Dr. Kalyani Talvelkar
Dr. Lidwin Dias is the Principal of the College of Social Work, Nirmala Niketan, and a respected academician with more than two decades of experience in the field of social work education. Her core expertise lies in Training and Supervision, with a strong emphasis on developing professional competencies among social work students and practitioners. Dr. Dias has played a pivotal role in mentoring future social workers, designing innovative training modules, and fostering collaborative initiatives between academia and field practice. Her leadership has significantly contributed to strengthening the college’s academic and outreach programs.
Dr. Ronald Yesudhas is currently the Head of the Department of Social Innovation and Entrepreneurship at the College of Social Work, Nirmala Niketan. His academic and field expertise lies in Sustainable Community Practice and the Management of Third Sector Organisations. His work includes mentoring youth-led initiatives, conducting practice-based research, and building capacity in civil society organizations to enhance their social impact.
Dr. Kalyani Talvelkar is currently the Faculty In-Charge of Research and Development Cell at the College of Social Work, Nirmala Niketan, specializing in Disability Studies. Her academic work and field research focus on the inclusion, rights, and empowerment of persons with disabilities. She has contributed to several research projects that address accessibility, inclusive education, and policy advocacy for disability rights. Dr. Talvelkar combines research and practice to promote awareness, systemic change, and social integration of individuals with disabilities, particularly in urban poor contexts.
